Juran's quality handbook : the complete guide to performance excellence / [Joseph M. Juran], Joseph A. De Feo.

Format
Book
Language
English
Εdition
Seventh edition.
Published/​Created
New York : McGraw-Hill Education, [2017]
Description
xv, 968 pages : illustrations ; 24 cm

Availability

Copies in the Library

Location Call Number Status Location Service Notes
Engineering Library - Stacks TS156 .Q3618 2016 Browse related items Request

    Details

    Subject(s)
    Editor
    Summary note
    "The “body of knowledge” for the science of quality management and performance excellence for more than half-a-century, Juran&s Quality Handbook has been completely updated to meet the ever-changing needs of today&s business and quality professionals. Under the guidance of a team of top experts, this authoritative resource demonstrates how to apply the right methods for delivering superior results and achieving excellence in any organization, industry, or country. Juran&s Quality Handbook, Seventh Edition provides you with a complete roadmap for the discipline -- clearly written to make sure you know where you are in the process and what you must do to reach the next level. Within its pages, you will find A-Z coverage & from key concepts, methods, research, and tools to practical applications on the job"-- Provided by publisher.
    Notes
    Previous editions published under title: Quality control handbook.
    Bibliographic references
    Includes bibliographical references and index.
    Contents
    • Introduction: Quality and performance excellence / Joseph A. De Feo
    • Universal principles of quality management /Joseph M. Juran & Joseph A. De Feo
    • Developing an excellence culture / Joseph A. De Feo
    • Developing the quality and excellence office / Joseph A. De Feo
    • Quality planning and design of new goods and services / John Early and Joseph A. De Feo
    • Quality improvement and breakthrough performance / Joseph M. Juran
    • Quality control to assure compliance to customer requirements / Joseph M. Juran and Joseph A. De Feo
    • Strategic planning and performance excellence / Joseph A. De Feo, Rick Edgeman, Gerhard Plenert, and Kenneth Snyder
    • Organization roles to support a quality and excellence culture / Joseph A. De Feo and Peter Robustelli
    • Quality assurance and audits / Joseph A. De Feo
    • The board of directors and organizational excellence / Marcos E.J. Bertin
    • ISO 9000 quality management system / Joseph A. De Feo
    • The role of statistics and probability / John Early
    • Managing risk / Leonard W. Heflich
    • Lean techniques and the Shingo prize / Kevin Caldwell, Rick Edgeman, Kenneth Snyder
    • Six sigma: breakthrough to in-process effectiveness / Joseph A. De Feo and John F. Early
    • Root cause analysis methods / Joseph A. De Feo and Kevin Caldwell
    • Continuous innovation using design for six sigma / Joseph A. De Feo and John Early
    • Benchmarking: best practices for market leadership / Brad Wood
    • Graphical tools to improve process performance / Brian A. Stockhoff
    • Accurate and reliable data and measurement systems / John Early
    • Managing quality in operations: service / Joseph A. De Feo
    • Managing quality in operations: manufacturing / Joseph A. De Feo
    • Managing quality in the supply chain / Joseph A. De Feo
    • Inspection, test, and measurement / Joseph A. De Feo
    • Organization-wide assessment of quality / Joseph A. De Feo and Er Ralston
    • Appendixes: I. Sample competency matrices and job profiles
    • II. Tables and charts.
    Other title(s)
    • Quality handbook
    • Quality control handbook.
    ISBN
    • 1259643611 ((hardcover))
    • 9781259643613 ((hardcover))
    LCCN
    2017470008
    OCLC
    929544252
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