Details

Subject(s)

• Public relations—Management—Case studies [Browse]
• Crisis management—Case studies [Browse]
• Advertising—Case studies [Browse]

Library of Congress genre(s)

• Case studies [Browse]

Series

Routledge communication series [More in this series]

Summary note

'Crisis Communications' presents case studies of organisational, corporate, and individual crises, and analyses the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, this essential text explores crucial issues concerning communication with the news media, employees, and consumers in times of crisis.

Bibliographic references

Includes bibliographical references and index.

Contents

• Crisis communications today
• Crisis communications theory
• Communications to prevent crises
• Communications when the crisis strikes
• Social media and crisis communications
• "Textbook" crises
• Culture crises: domestic
• Culture crises: foreign and international
• Environmental crisis
• Natural disasters
• Transportation crises
• Product failure and product tampering
• Death and injury
• The crisis communications plan
• Appendix A. Generic crisis communications plan for a large company
• Appendix B. Crisis communications plan: Seattle's Union Gospel Mission
• Appendix C. Crisis communications plan for a fictitous small business.

Show 14 more Contents items

Other editions

Large print edition: Fearn-Banks, Kathleen. Crisis communications. Brantford, Ontario : W. Ross MacDonald School Resource Services Library 2019

ISBN

• 9781138923737 ((hardback))
• 1138923737 ((hardback))
• 9781138923744 ((pbk.))
• 1138923745 ((pbk.))

LCCN

2015030529

OCLC

914225291

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