Working the phones : control and resistance in call centres / Jamie Woodcock.

Author
Woodcock, Jamie [Browse]
Format
Book
Language
English
Published/​Created
  • London : PlutoPress, 2017.
  • ©2017
Description
vi, 200 pages ; 22 cm.

Details

Subject(s)
Series
Summary note
Woodcock worked undercover in a call center to gather insights into the everyday experiences of call center workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionized work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical wellbeing of the workers. By analyzing this international 21st century phenomenon, Woodcock presents a window onto the methods of resistance that are developing on our office floors, and considers whether there is any hope left for the modern worker today. --From publisher description.
Notes
Based on author's PhD thesis.
Bibliographic references
Includes bibliographical references (pages 165-193) and index.
Contents
  • Working in the call center
  • Management
  • Moments of resistance
  • Precarious organization.
ISBN
  • 9780745399089 ((hardback))
  • 0745399088 ((hardback))
  • 9780745399065 ((paperback))
  • 0745399061 ((paperback))
OCLC
966336114
Statement on language in description
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