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Working the phones : control and resistance in call centres / Jamie Woodcock.
Author
Woodcock, Jamie
[Browse]
Format
Book
Language
English
Published/Created
London : PlutoPress, 2017.
©2017
Description
vi, 200 pages ; 22 cm.
Availability
Available Online
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Location
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Status
Location Service
Notes
ReCAP - Remote Storage
HE8789.G7 W66 2017
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Details
Subject(s)
Call center agents
—
Great Britain
[Browse]
Call centers
—
Social aspects
—
Great Britain
[Browse]
Series
Wildcat (Pluto Press)
[More in this series]
Wildcat : workers' movements and global capitalism
Summary note
Woodcock worked undercover in a call center to gather insights into the everyday experiences of call center workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionized work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical wellbeing of the workers. By analyzing this international 21st century phenomenon, Woodcock presents a window onto the methods of resistance that are developing on our office floors, and considers whether there is any hope left for the modern worker today. --From publisher description.
Notes
Based on author's PhD thesis.
Bibliographic references
Includes bibliographical references (pages 165-193) and index.
Contents
Working in the call center
Management
Moments of resistance
Precarious organization.
Show 1 more Contents items
ISBN
9780745399089 ((hardback))
0745399088 ((hardback))
9780745399065 ((paperback))
0745399061 ((paperback))
OCLC
966336114
Statement on language in description
Princeton University Library aims to describe library materials in a manner that is respectful to the individuals and communities who create, use, and are represented in the collections we manage.
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Other versions
Working the phones [electronic resource] : control and resistence in call centres / Jamie Woodcock.
id
99100168443506421
Working the phones : control and resistance in call centres / Jamie Woodcock.
id
99125244781006421
Working the Phones : control and resistance in call centres / Jamie Woodcock.
id
99125333645006421