Details

Subject(s)

• Zappos.com (Firm)—Case studies [Browse]
• Employees—Training of. [Browse]
• Employees—Coaching of. [Browse]
• Personnel departments—Employees [Browse]
• Customer services [Browse]

Film distributor

• Film Ideas (Firm) [Browse]

Library of Congress genre(s)

• Case studies [Browse]
• Video recordings [Browse]

Series

Inc. magazine business advisor series [More in this series]

Source of description

Description based on online resource; title from title screen (NJVID, viewed on November 25, 2015).

Contents

• Tutorials: ON BOARDING : Hiring the right employees
• Training staff
• 10 CORE VALUES : Providing excellent service
• Embracing and driving change
• Cultivating the right Environment
• Fostering creativity
• Building honest relationships
• Encouraging team spirit
• Encouraging humility
• Doing more with less
• Cultivating passion and determination
• MANAGING PEOPLE : Getting to know your employees
• Understanding what motivates employees
• Incorporating your mission
• CUSTOMER SERVICE : Making excellent service a core value
• Building a relationship with the customer
• Putting the customer before profits.

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